Stapi4Mobile
Support
Write to contact@lina.pl and a person will read it. We aim to reply within two working days.
Including these usually saves a round trip:
- your phone model, and whether it runs Android or iOS (with the version)
- the app version, if shown somewhere in the app
- what you expected to see and what you saw instead
Common questions
I can't sign in
Your username and password are issued by your pilotage station, not by us — there is no public sign-up. If sign-in fails, or the app says it doesn't recognise the station code, get in touch with your station's office first; they manage accounts and can confirm or reset your credentials. Write to us at contact@lina.pl if the app itself is behaving unexpectedly (crashing, stuck loading, and so on).
A receipt or order I expect to see is missing
The app only shows what's assigned to you on your station's own system, the same records the dispatch office works from. If something you were told about isn't showing up, check with your dispatcher first — it may not have been entered yet, or may be outside the date range currently loaded. If your dispatcher confirms it should be there and it still isn't, let us know.
I'm not getting notifications for new jobs
Check that notifications are allowed for the app in your phone's settings, and that you have a working internet connection. If that all looks right and notifications still aren't arriving, try signing out and back in — this re-registers your device — and let us know if it keeps happening.
A PDF (manoeuvre opinion) won't open
On Android this needs a PDF viewer installed on the phone; most phones have one built in or through Google Drive. If none is available, the app will tell you it can't find one to open it with.
Report a bug or suggest a feature
Same address: contact@lina.pl. Include steps to reproduce a bug where you can — it's the single biggest time-saver on our side.